Privacy Policy
Effective Date: March 29, 2026
rayna ai, inc. ("rayna," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (rayna.ai) and voice-based estimation services.
1. Information We Collect
We may collect the following types of information:
- Account Information: Name, email address, phone number, company name, and billing details when you create an account or subscribe to our services.
- Voice Data: Audio recordings and transcriptions of calls made to your rayna phone number for the purpose of generating estimates. These are processed in real-time and stored securely.
- Estimate Data: Job descriptions, material lists, pricing data, and generated estimate documents associated with your account.
- Usage Data: Information about how you interact with our services, including timestamps, feature usage, and device information.
- Communications: Emails, support requests, and other correspondence you send to us.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our estimation services
- Generate accurate estimates based on your voice descriptions
- Improve our AI models to better understand electrical contracting terminology and pricing
- Send you estimates, receipts, and service-related communications
- Process payments and manage your subscription
- Respond to your inquiries and provide customer support
- Send marketing communications (with your consent, which you may withdraw at any time)
- Comply with legal obligations
3. How We Share Your Information
We do not sell your personal information. We may share information with:
- Service Providers: Third-party vendors who help us operate our services (cloud hosting, payment processing, AI model providers, SMS delivery). These providers are contractually obligated to protect your data.
- Your Customers: Estimate documents are sent to the recipients you designate via SMS or email.
- Legal Requirements: When required by law, regulation, or legal process.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
4. Data Retention
We retain your account data and estimate history for as long as your account is active or as needed to provide our services. Voice recordings are retained for up to 90 days to improve service quality, then automatically deleted. You may request deletion of your data at any time by contacting us.
5. Data Security
We implement industry-standard security measures to protect your information, including encryption in transit (TLS 1.3) and at rest (AES-256), access controls, and regular security audits. However, no method of electronic transmission or storage is 100% secure.
6. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications
- Request a copy of your data in a portable format
To exercise any of these rights, email us at privacy@rayna.ai.
7. Cookies and Analytics
Our website uses essential cookies to maintain functionality and analytics cookies to understand how visitors interact with our site. You can control cookie preferences through your browser settings. We do not use advertising cookies or sell data to advertisers.
8. Children's Privacy
Our services are designed for business use and are not directed to individuals under 18. We do not knowingly collect information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the effective date. Your continued use of our services after changes constitutes acceptance of the updated policy.
10. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
rayna ai, inc.
Email: privacy@rayna.ai
Web: rayna.ai